Privacy Policy

Empower Software (“Empower”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit empowersoftware.co.nz(the “Website”) or use our products and services. We handle personal information in accordance with the New Zealand Privacy Act 2020.

By using the Website, you agree to the collection and use of information in accordance with this policy.

Who we are

Empower Software provides workshop productivity, scheduling, time tracking, job management, and reporting software for manufacturers. If you have any questions about this policy or your personal information, you can contact us at support@empowersoftware.co or +64 9 886 3211.

Information we collect

We may collect the following types of information:

• Information you provide. When you complete a contact form, request a quote, book a call, or otherwise get in touch, we collect details such as your name, email address, phone number, company name, website, country, team size, and any message or information you choose to share.
• Usage and device information. When you browse the Website, we automatically collect information such as your IP address, browser type, device type, pages visited, referring pages, and the dates and times of your visits.
• Cookies and similar technologies.We use cookies and tracking technologies to operate the Website, understand how it is used, and measure our marketing. See “Cookies and analytics” below.

How we use your information

We use the information we collect to:

• Respond to your enquiries, quotes, and call requests;
• Provide, operate, maintain, and improve the Website and our services;
• Send you information you have requested and, where permitted, relevant updates about our products;
• Understand how visitors use the Website and improve its content and performance;
• Measure the effectiveness of our marketing and advertising; and
• Comply with our legal obligations and protect our legal rights.

Cookies and analytics

The Website uses cookies and third-party analytics and advertising tools to help us understand visitor behaviour and improve our marketing. These currently include:

• Google Analytics — to measure Website traffic and usage. You can opt out using the Google Analytics opt-out browser add-on.
• Meta (Facebook) Pixel — to measure and improve the performance of our advertising.

Most web browsers let you control or disable cookies through their settings. Disabling cookies may affect how parts of the Website function.

How we share your information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate the Website and our business — for example, website hosting, email delivery, customer relationship management, and analytics and advertising providers. These providers are only permitted to use your information to perform services on our behalf. We may also disclose information where required by law or to protect our legal rights.

Some of our service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled with comparable protections to those under the New Zealand Privacy Act 2020.

How we store and protect your information

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, or alteration. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request that we correct it if it is inaccurate. To make a request, contact us at support@empowersoftware.co. We may need to verify your identity before responding.

Third-party links

The Website may contain links to third-party websites and services that we do not control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Children’s privacy

The Website is intended for businesses and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy, or wish to make a complaint, please contact us at support@empowersoftware.co or +64 9 886 3211. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.